OLD Quality Policy

Strategies Srl pursues the highest standards of quality and customer care in offering its services, recognizing that consistently honoring commitments made to its customers and exceeding their expectations constitute a lifelong commitment for all staff.

Strategies Srl declares to implement the Quality Management System (QMS) within its own structure, applying it to the services provided, in compliance with the UNI EN ISO 9001:2015 standard, adopting the principles of the standard ISO 21001:2018 – Educational organizations — Management systems for educational organizations — Requirements with guidance for use.

The QMS is constantly updated, in line with innovation strategies and the goal of offering services that increasingly meet customer needs. Management has established a structure based on customer satisfaction and continuous improvement of the effectiveness of company processes, considering them key factors for standing out in a highly competitive market.

In accordance with the general strategies and objectives of growth and competitiveness, the Management promotes:

• The central role of the Customer.
• Continuous improvement of the quality of the services provided.
• Continuous improvement of process effectiveness and efficiency.

Strategies Srl is committed to:

• Monitor and measure processes to identify any critical points and take necessary corrective actions.
• Strengthen the company's image and reputation by demonstrating an excellent ability to deliver services that meet the needs of customers and stakeholders.
• Measure QMS performance by analyzing data and feedback collected from customers.
• Increase internal efficiency by using best available operational and organizational procedures.
• Raise the quality of the services offered and develop know-how through continuous staff training and development.
• Enhance and motivate human resources, promoting their active involvement.
• Use innovative teaching and consulting methodologies.
• Comply with workplace safety regulations.
• Accurately fulfill contractual obligations, both explicit and implicit.
• Regularly check the skills of the external professionals involved.
• Promote the process approach and risk-based thinking.
• Develop tools and methods to evaluate the results of training and consulting activities, with particular attention to customer satisfaction.
• Effectively communicate the Quality Policy within the organization and ensure its understanding through appropriate internal communication tools.

Ethical Commitment and Social Responsibility: To respect the principles of ISO 21001: 2018Management is committed to promoting social responsibility and ethics through the application of its Code of Ethics. Strategies Srl participates in social projects and collaborates with non-profit organizations and charities to support initiatives for children and education in disadvantaged areas of the world. The company adopts sustainable practices to minimize its environmental impact, promoting awareness of environmental issues among employees and stakeholders.

Approved by Management on September 09, 2024