As evidence of how anti-money laundering is a discipline that cuts across all banking functions, this month we gathered the experience of Monica Vadruccio, Customer Care Manager at Banca Popolare Pugliese, who completed the Master's Degree in Anti-Money Laundering.

What is your role in the bank you work for?
I work in the customer care and assistance function at Banca Popolare Pugliese: I provide assistance to customers, colleagues, and financial agents.

How did you learn about the European School of Banking Management and why did you choose it for your Master's in Anti-Money Laundering?
The bank where I work suggested I attend the European School of Banking Management's Master's in Anti-Money Laundering Diploma, which many of my colleagues had already attended and had spoken highly of. I therefore accepted this offer, given that my duties also include providing branch support on anti-money laundering matters.

How do you rate the work of the educational organization and the quality of the teachers?
The overall evaluation of the master's program is very positive. First and foremost, the approach to the coursework: during the classroom phase, I had the opportunity to attend interesting lectures taught by highly competent and professional instructors, and to engage with both the instructors and colleagues from other banking institutions on real-world cases, including simulated events from our daily work. The skillful combination of theory and practice was, for me, one of the most significant and interesting aspects of this master's program.
The e-learning platform, accessible after each lesson, also allowed me to study the lecture slides and delve deeper into the topics covered through handouts and attachments. I consider the instructors to be excellent in terms of knowledge, skills, and professionalism.

How did the Master's degree improve your anti-money laundering skills?
The Master's program allowed me to delve into a broad spectrum of topics related to anti-money laundering, providing me with a greater understanding of the regulations and enriching my cultural background, which is essential in my daily work.